Privacy Policy
How C-Raw Studios collects, uses and protects your information.
Last updated: 21 October 2026
1. Introduction
C-Raw Studios Limited ("C-Raw", "we", "us") trades as C-Raw Studios and operates from Telegraph, Howards Nursery, Handcross Road, Plummers Plain, Horsham, West Sussex, RH13 6NX. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or services. We are the data controller for the personal information we hold about you. This Privacy Policy is separate from, and should be read alongside, our Booking Terms & Conditions.
2. Data we collect
We may collect: contact details such as your name, email address and phone number; artist and project information you provide through enquiry, booking or submission forms, including genre, bio and links to your music; files you upload or link to for mixing, mastering or creative services; booking and payment information; access, allergy, medical and support information where you choose to provide it for safeguarding or session-safety purposes; and limited technical data such as your IP address and browser type collected by our hosting and forms provider. Card details are handled securely by our payment provider, Stripe, and we do not store your full card details.
3. How we use your information
We use your information to: respond to enquiries and provide the services you request; manage bookings, sessions and projects; process payments; send booking confirmations, reminders and follow-ups; deliver agreed files and licence agreements; communicate with you about your bookings and projects; and meet legal, accounting and safeguarding obligations. We do not currently operate a newsletter or email-marketing platform and do not subscribe you to marketing communications through this website.
4. Legal basis
Under the UK GDPR, we rely on: the performance of a contract, to deliver services and process payments you have requested; our legitimate interests, to operate and improve our business and to communicate with you about your bookings; your consent, where you provide it for a specific purpose such as optional media permission; and legal obligations, where we are required to keep records. Where you choose to give us access, allergy or medical information so that we can keep a session safe, we use it only for that purpose, share it only with those who need it for your safety, and keep it no longer than necessary. Where this kind of information may be treated as special-category data, we are taking data-protection advice on the specific condition that applies and will update this policy once that is confirmed.
5. Sharing and processors
We do not sell your data. We share it only with providers who help us operate: Base44 (our hosting, forms, database and authentication provider); Stripe (payments); Acuity Scheduling (booking management — Acuity is a separate service and collects its own data under its own terms when you book); and our transactional email provider, Resend, for confirmations and service-related messages. Each provider processes data under its own privacy and security standards. We may also disclose information where required by law.
6. International transfers
Some of our providers may process data outside the UK. We rely on appropriate safeguards such as UK International Data Transfer Agreements or the provider's recognised transfer mechanisms where required. We will keep transfers under review.
7. Data retention
We keep your information only for as long as necessary to provide our services and to meet legal, accounting and tax requirements. Booking, session, payment and licence records are retained for the duration of our relationship and for a reasonable period afterwards as required. We do not publish a single fixed retention period for all data, because the appropriate period depends on the type of information and the legal requirement that applies.
7a. Project file retention
Where we hold client recordings, Logic Pro projects, session files, mixes, masters, stems and associated production materials, we may retain copies for up to six years following the most recent work undertaken on the relevant project. This six-year period is a maximum standard retention period, not a guaranteed minimum storage period. We periodically review stored projects and may securely delete files before the six-year period expires where they are no longer reasonably required, subject to applicable data protection requirements, contractual obligations and legal responsibilities. We do not guarantee that any particular recording, project or associated file will remain available for retrieval throughout the retention period. Clients are responsible for requesting, obtaining, downloading and securely backing up their completed recordings and agreed deliverables. These retention arrangements are described in Section 9 of our Booking Terms & Conditions and should be read alongside this policy.
8. Your rights
You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion, restrict or object to processing, request data portability, and withdraw consent you have given. To exercise any of these rights, contact us at info@c-rawhq.com. If you have a concern about how we handle your data, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.
9. Children's information and safeguarding data
Some of our services, such as Creative Workshops, Education and Legacy Sessions, are aimed at young people. For participants under 18, we collect information through and with the involvement of a parent, guardian or responsible referring organisation. We do not knowingly collect unnecessary personal data from children without appropriate adult authorisation. Where a booking involves a young person or an adult at risk, we may ask for an emergency contact and relevant support, access, behavioural, communication, allergy or medical information that we reasonably need to conduct the session safely. This information is collected for safeguarding and safety purposes, is handled confidentially, is accessed only by those who need it, and is kept only for as long as necessary. Where this kind of information may be treated as special-category data, we are taking data-protection advice on the specific condition that applies and will update this policy once that is confirmed. Further information is available in our Safeguarding Policy.
10. Security
We take reasonable technical and organisational measures to protect your information, including secure storage, restricted access and trusted providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Cookies
Our website uses only essential cookies and similar technologies required for basic functionality. We do not currently use advertising or marketing cookies. If we introduce non-essential cookies or analytics in future, we will update this policy and provide appropriate information and controls.
12. Changes to this policy
We may update this Privacy Policy from time to time. The date below shows when it was last revised. We will indicate significant changes on our website or by contacting you where appropriate.
13. Contact
If you have any questions about this Privacy Policy or how we handle your data, email info@c-rawhq.com or write to C-Raw Studios Limited, Telegraph, Howards Nursery, Handcross Road, Plummers Plain, Horsham, West Sussex, RH13 6NX.