Booking Terms & Conditions

C-Raw Studios – Booking Terms & Conditions

These Terms & Conditions apply to consumer bookings made with C-Raw Studios Limited, trading as C-Raw Studios, through its website, booking system, by invoice, or through another agreed payment method. By making or authorising a booking, the person booking confirms that they have read and accepted these terms and have authority to accept them for everyone included in the booking.

Separate written proposals, purchase orders, service agreements or programme terms may apply to bookings made by schools, councils, care providers, youth services, charities and other organisations. If those terms conflict with these terms, the separately agreed written terms take priority.

Nothing in these terms limits any rights that cannot lawfully be excluded under the Consumer Rights Act 2015 or other applicable law.

1. Business details and prices

C-Raw Studios Limited, trading as C-Raw Studios, is registered in England and Wales under company number 13720321.

Registered Office: First Floor Telegraph, Howards Nursery, Handcross Road, Plummers Plain, Horsham, West Sussex, RH13 6NX.

Studio Address: Telegraph, Howards Nursery, Handcross Road, Plummers Plain, Horsham, West Sussex, RH13 6NX.

Email: info@c-rawhq.com

All advertised prices are the total prices payable unless stated otherwise. C-Raw Studios is not currently VAT registered and does not add VAT to its advertised prices.

2. Booking confirmation and payment

A booking is secured when C-Raw Studios has accepted it and the required full payment or agreed deposit has been received.

Bookings made through the online booking system are normally paid in advance. C-Raw Studios may agree to accept a deposit, staged payments or another payment arrangement. Any payment arrangement must be confirmed by C-Raw Studios.

Unless otherwise agreed in writing, the outstanding balance for a pay-as-you-go session must be paid no later than the end of the booked session.

C-Raw Studios may pause work and withhold mixes, masters, recordings, videos, artwork, stems, exports and other files until all sums due for the relevant work have been paid in cleared funds.

Deposits reserve studio time and are not normally refundable when the client cancels. This does not affect the client's statutory rights or any refund due because C-Raw Studios cannot provide the agreed service.

C-Raw Studios may refuse a proposed booking where reasonably necessary. Once a booking has been accepted, it will only be cancelled or rearranged by C-Raw Studios in accordance with these terms.

3. Client cancellations and rescheduling

Studio time is reserved specifically for the client and is often difficult to refill at short notice.

• A request received more than 24 hours before the scheduled start time may be rescheduled, subject to availability.
• A booking may be rescheduled no more than twice unless C-Raw Studios agrees otherwise because of exceptional circumstances.
• Following two reschedules, C-Raw Studios may require the booking to be used on the latest agreed date. A further change may be treated as a cancellation.
• A cancellation or rescheduling request received within 24 hours of the start time will normally result in the payment, deposit or booked package hours being forfeited.
• A client who does not attend will normally forfeit the payment, deposit or booked package hours.

The late-cancellation amount reflects the time reserved, C-Raw Studios' resulting loss and the reduced opportunity to sell that time to another client.

C-Raw Studios may consider exceptional circumstances and offer a goodwill solution, but this is discretionary and is not guaranteed. Refilling the slot does not automatically entitle the client to a refund or credit, subject always to applicable law.

Any statutory cancellation right that applies to a distance or off-premises contract remains unaffected.

If the client asks C-Raw Studios to begin providing a service during a statutory cancellation period, the client may be required to pay for the service supplied before cancellation where the law permits.

4. If C-Raw Studios cancels or cannot perform

If C-Raw Studios has to cancel or materially rearrange a booking, it will first offer a suitable replacement date or studio credit for the affected amount.

If C-Raw Studios cannot provide the agreed service within a reasonable time and the client does not accept a reasonable alternative, any refund or price reduction required by law will be provided.

C-Raw Studios is not responsible for delay or failure caused by circumstances genuinely outside its reasonable control, but will communicate with the client and seek a fair practical solution.

5. Late arrival and no-shows

The session begins and ends at the booked times. A late arrival does not automatically extend the session or reduce its price.

Clients should notify C-Raw Studios as soon as possible if they are delayed.

If a client is at least 30 minutes late and has made no contact, C-Raw Studios may treat the booking as a no-show, close the session and retain the applicable payment or package hours.

C-Raw Studios may, at its discretion and where the schedule allows, provide additional time or another goodwill accommodation.

This is not guaranteed and does not create an entitlement for future bookings.

6. Artist consultations

An Artist Consultation costs £30 for 30 minutes unless another price is stated at booking.

If the client books and pays for a C-Raw Studios service during the consultation or within 30 calendar days after it, the £30 consultation fee will be credited once against that booking.

The credit cannot exceed the price of the new booking, cannot be exchanged for cash, cannot be transferred, and cannot be combined with another consultation credit unless C-Raw Studios agrees otherwise.

The consultation fee is non-refundable once the consultation has been completed.

7. Recording sessions and use of booked time

Pay-as-you-go recording sessions may be offered in one-hour, two-hour, three-hour, four-hour and eight-hour bookings. Available durations and prices are those shown at the time of booking.

The client is purchasing reserved studio and creative time, not a guaranteed number of completed songs or deliverables.

Recording, basic mixing, editing, creative discussion, writing support, listening, organisation, exporting, sending files, revisions and related activity all use booked time.

Clients should arrive prepared with lyrics, beats, reference tracks, logins, passwords and other required materials accessible. Time lost through a client's lack of preparation remains part of the booking.

Basic mixing carried out during the session is included.

Mastering for pay-as-you-go sessions is a separately priced add-on unless the booking description expressly says otherwise.

Mixing and mastering are included in current bulk-hour packages where stated in the package description.

If work is unfinished when the session ends, the client may book further time or purchase a separately agreed service.

Work, revisions, exports, file transfers and administration requested outside booked time may be scheduled for the next session or charged separately.

Any unpaid goodwill work is entirely discretionary.

8. Approval, revisions and delivery

Where practical, the client should listen to and approve work during booked studio time.

Changes to audio requested after the session normally require further booked time.

For separately commissioned videos, artwork or content, the agreed quotation or brief will state the deliverables.

Unless otherwise agreed, up to two reasonable revision rounds are included.

A revision means a reasonable adjustment to the agreed brief; a new concept, reshoot, substantial restructuring or changed brief may incur an additional charge.

Delivery dates are estimates unless expressly agreed as fixed in writing.

C-Raw Studios is not responsible for a missed release date caused by late payment, late feedback, missing client materials, third-party platforms, uncleared rights or changes to the brief.

9. Files, stems, Logic Pro projects and file retention

9.1. Final audio files and deliverables

Following full payment, the client will normally receive the agreed final MP3, WAV or other stated deliverables included in their booking or service agreement.

Any additional versions, alternative mixes, instrumental versions, acapellas, stems, raw recordings or other exports must be requested and are subject to the conditions below.

9.2. Logic Pro projects and working files

C-Raw Studios does not provide clients with native Logic Pro project files, DAW session files, editable production sessions, internal templates, presets, plug-in settings, production methods or other internal working materials as part of its standard services.

These files form part of C-Raw Studios' internal production workflow and are not included in the purchase of studio time, recording, mixing, mastering or other creative services.

Ownership of a final commissioned recording or other agreed deliverable does not automatically include ownership of, or access to, the underlying Logic Pro session or working project files.

Any exception must be expressly agreed in writing by C-Raw Studios before the relevant service is commissioned.

9.3. Audio stems and raw recordings

Clients may request exported audio stems or individual audio files from their recordings, where available and technically possible.

These may include:

• Dry stems, containing recorded audio without processing or effects.
• Wet stems, containing recorded audio with the relevant processing or effects applied.
• Individual vocal recordings, instrumental tracks or other audio elements where available and appropriate.

Preparing, organising, bouncing, exporting, converting, uploading and transferring stems or raw audio files requires studio time.

Clients should request these files during their booked session so that the required preparation and transfer can be completed within their paid time.

Where a request is made after a session has ended, C-Raw Studios may require the client to book additional studio time or pay a separately agreed fee for the preparation and transfer.

Stems and raw audio files are not automatically included with a final mix or master unless specifically stated in the booking description, package or separate written agreement.

Stems will be supplied as audio files rather than as editable Logic Pro projects.

All outstanding balances for the relevant work must be settled before files are released.

9.4. Project storage and retention

C-Raw Studios may retain copies of client recordings, Logic Pro projects, session files, mixes, masters, stems and associated production materials for up to six years following the most recent work undertaken on the relevant project.

This six-year period represents a maximum standard retention period rather than a guaranteed minimum storage period.

C-Raw Studios will periodically review stored projects and may securely delete files before the six-year period expires where they are no longer reasonably required, subject to applicable data protection requirements, contractual obligations and legal responsibilities.

Where there is a justified legal or other lawful reason to retain particular records for longer, those records may be kept for the period reasonably necessary.

C-Raw Studios does not undertake to maintain an indefinite archive or guarantee that any particular recording, project or associated file will remain available for retrieval throughout the retention period.

9.5. File loss, recovery and client responsibility

C-Raw Studios will exercise reasonable care when handling, storing and managing client files.

However, electronic files and storage devices may be affected by hardware failure, software errors, corruption, accidental deletion or other technical issues.

While reasonable care is taken, the continued availability or successful recovery of stored project files cannot be guaranteed.

Clients are responsible for requesting, obtaining, downloading, checking and securely backing up their completed recordings, mixes, masters, stems and other agreed deliverables.

Clients are strongly encouraged to maintain their own copies of all delivered files across reliable storage devices or backup services.

C-Raw Studios is a recording and creative production service, not a guaranteed archival, backup or indefinite file storage service.

Nothing in this section excludes liability for a failure by C-Raw Studios to exercise reasonable care and skill or any other liability that cannot lawfully be excluded.

9.6. Archived file retrieval and additional work

Requests to locate, retrieve, restore, convert, re-export, organise, upload or transfer previously recorded material are subject to the files still being available and accessible.

Where additional work is required, C-Raw Studios may charge for the time involved or require a new studio booking. Any applicable charge will be agreed with the client before paid work begins.

C-Raw Studios is not obliged to reconstruct an unavailable project or recreate recordings that are no longer retained, except where required by applicable law or a separate written agreement.

Once project files have been securely deleted, recovery may not be possible.

10. Client-supplied beats, samples and other material

The client is responsible for obtaining every licence, consent and permission required to record, reproduce, release, distribute, perform or monetise any beat, instrumental, sample, image, video, lyric or other material supplied or selected by the client.

Recording over a beat found on YouTube or another platform does not itself grant the client release or commercial rights.

C-Raw Studios may remind a client to obtain a licence but is not responsible for purchasing or verifying it unless expressly engaged to do so.

The client is responsible for claims, takedowns, distribution rejection, demonetisation or loss arising from material for which the client did not obtain the required rights.

C-Raw Studios may refuse to work with material it reasonably believes is unlawful or infringes another person's rights.

11. Bulk-hour packages

Current bulk packages include 10-hour and 20-hour options where available.

• A 10-hour package expires 60 days after purchase.
• A 20-hour package expires 120 days after purchase.
• Packages are non-refundable and cannot be exchanged for cash, subject to statutory rights.
• Hours are subject to studio availability and the normal cancellation, rescheduling, lateness and conduct rules.
• Late cancellations and no-shows may be deducted from the remaining balance.
• Hours may be divided into available session lengths.
• The purchaser may use package time for their own project and may share the session with guests or collaborators while the purchaser attends and remains responsible for the booking.
• Another person may only attend separately and use the purchaser's hours with prior approval from C-Raw Studios.

C-Raw Studios may extend an expiry date in genuinely exceptional circumstances, but any extension must be confirmed and is not guaranteed.

12. Third-party music production and collaborations

C-Raw Studios may introduce clients to independent music producers, beat makers and other creative professionals or help coordinate music production projects where agreed.

The availability, scope, fees, payment arrangements, delivery requirements, revisions, credits, ownership, licensing and any royalty or publishing arrangements for these services will be agreed separately for each project.

Where a third-party producer is involved, the relevant agreement will identify the contracting parties and their respective responsibilities. C-Raw Studios will not automatically be considered the producer, copyright owner, publisher or administrator of the resulting work merely because it facilitated an introduction or assisted with coordination.

No standard production price, ownership transfer, exclusive licence or royalty split is implied unless expressly agreed in writing.

Any project coordinated or commissioned through C-Raw Studios will be subject to the applicable written quotation or agreement. Existing contracts, licences, royalty entitlements and ownership arrangements remain unaffected.

13. Ownership of commissioned creative work

Subject to full payment and any third-party rights, the client owns the final commissioned master recording and the final approved cover artwork, video or content created specifically for the client, unless the written quotation or agreement says otherwise.

C-Raw Studios retains ownership of its pre-existing materials, native project files, templates, presets, production systems, know-how, unused concepts and general working methods.

Ownership of a commissioned final product does not transfer those underlying materials.

Any music publishing, songwriting, performer, sample, stock-media, font or third-party rights remain subject to their own licences and agreed splits.

14. Portfolio use and media consent

C-Raw Studios may identify and link to publicly released work it contributed to, and may display final public-facing work in its portfolio, website or social media, unless the parties have agreed confidentiality in writing.

Behind-the-scenes photographs, video or audio featuring an identifiable client will not be used for C-Raw Studios promotional content without the client's clear permission.

Media consent is optional, must be requested separately from acceptance of these booking terms, and may be withdrawn for future use by contacting info@c-rawhq.com.

Withdrawal will not normally affect material already lawfully published or printed before the request was received.

For a person under 18, appropriate media permission must be obtained from a parent or legal guardian, with the young person's views also respected where appropriate.

A booking consent checkbox is not automatically media consent.

15. Under-18s and safeguarding information

A person under 18 may attend without a parent or guardian where advance permission has been provided by a parent, legal guardian or responsible referring organisation and C-Raw Studios has agreed to the arrangement.

The adult making or authorising the booking is responsible for providing accurate contact details, an emergency contact and any relevant support, access, behavioural, communication, allergy or medical information that C-Raw Studios reasonably needs to conduct the session safely.

C-Raw Studios does not administer medication unless expressly and appropriately agreed.

In an emergency, C-Raw Studios may contact the named emergency contact and emergency services where reasonably necessary.

These booking terms do not replace any safeguarding form, risk assessment, consent form or policy required for a particular programme or organisation.

A client under 18 must not personally enter the paid booking contract without adult authorisation.

The parent, guardian or authorised organisation accepting the booking is responsible for payment and compliance with these terms.

16. Guests, behaviour and studio environment

Guests are permitted only where space, safety and the nature of the session allow.

C-Raw Studios may limit guest numbers or refuse entry.

As a general maximum, no more than eight people in total should attend a session without advance written approval.

The person who made or authorised the booking is responsible for their guests' conduct and for ensuring that everyone follows studio instructions.

• Smoking and vaping are prohibited inside.
• Anyone wishing to smoke or vape must do so only in an authorised outside area and dispose of waste responsibly.
• Illegal drugs and illegal activity are prohibited.
• Adults may consume alcohol only with C-Raw Studios' permission and must remain responsible and fit to participate.

Aggression, threats, harassment, discrimination, excessive intoxication, unsafe conduct, deliberate disruption and misuse of equipment will not be tolerated.

C-Raw Studios may refuse entry or end a session immediately where reasonably necessary to protect people, property or the working environment.

Where the client's or guest's conduct caused the termination, the booking will normally be non-refundable.

If a session cannot safely continue because a person becomes ill or incapable, C-Raw Studios will decide what is reasonably appropriate in the circumstances.

Any offer to preserve remaining time or reschedule is discretionary unless the law requires otherwise.

17. Damage and personal belongings

The booking client is responsible for the reasonable repair or replacement cost of damage caused deliberately or negligently by the client or their guests, excluding fair wear and tear.

Clients remain responsible for their own belongings.

C-Raw Studios is not responsible for loss or damage to personal property unless caused by its failure to use reasonable care and skill or where liability cannot lawfully be excluded.

18. Quality, platforms and commercial outcomes

C-Raw Studios will provide services with reasonable care and skill.

Creative work is subjective, and C-Raw Studios does not guarantee that a song, video, release or campaign will achieve a particular artistic reaction, number of streams, chart position, playlist placement, distribution acceptance, income, opportunity or commercial result.

The client remains responsible for checking release metadata, credits, licences, versions and final files before publication.

Third-party platforms, distributors, rights societies and social networks operate under their own rules and are outside C-Raw Studios' control.

19. Liability

C-Raw Studios does not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or the client's statutory consumer rights.

Subject to those rights, C-Raw Studios is not responsible for indirect or unforeseeable loss, loss of anticipated profit, streams, exposure, opportunity or release momentum.

Where limitation is lawful, C-Raw Studios' total liability arising from a booking will not exceed the amount paid for the affected service.

Nothing in this section removes the client's remedies where a service has not been supplied with reasonable care and skill or as otherwise required by law.

20. Privacy and communications

C-Raw Studios will use booking and contact information to administer services, take payment, communicate about bookings, meet legal obligations and protect its legitimate business interests.

Any optional marketing communication or promotional media permission should be collected separately where required.

Where client recordings, session files or associated materials contain personal information, their storage, retention, access and deletion will be handled in accordance with applicable data protection requirements.

The retention arrangements described in Section 9 must be read alongside C-Raw Studios' Privacy Policy.

Different retention periods may apply to financial, contractual, safeguarding or other legally required records.

Further information should be provided in C-Raw Studios' Privacy Policy.

Clients must provide accurate information and promptly notify C-Raw Studios of relevant changes.

21. Changes, written variations and severability

The terms accepted at the time of booking apply to that booking.

C-Raw Studios may update these terms for future bookings, but will not retrospectively impose a material change on an existing booking without agreement.

Any special price, credit, royalty arrangement, ownership position or exception must be confirmed in writing.

A one-off goodwill exception does not alter these terms for future bookings.

If a court finds part of these terms unenforceable, the remaining terms will continue to apply.

22. Governing law and agreement

These terms are governed by the law of England and Wales.

A consumer retains any mandatory right to bring a claim in another UK jurisdiction where applicable.

By booking or authorising a service, the client confirms that they have read, understood and accepted these Terms & Conditions.